Paper Framework Service Quality Research
The purpose of this paper is to provide a theoretical framework to researchers who intend to conduct research on service quality in schools. This paper was written based on the literature review conducted in the area of service quality.
Limited studies have been conducted in the area of service quality at school levels. Most of the researches were done on existing student from the institutions of higher learning. Understanding the service quality expectations and perceptions of the students from the school is important to determine the strength and weaknesses of the institutions in providing quality of services to its students.
This paper highlights the various service quality dimensions used by the researchers to measure the service quality in different types of institutions. It also includes the discussions on the most common methods used to measure the service quality by prominent researchers. It is expected that this paper would provide a good insights to researchers who are planning to conduct research on service quality by giving emphasize on education institutions.
Source : The International Conference on Social Sciences and Humanities 2008 (ICoSSH’08)
